Testimonials

There are many reasons why we feel you should use Phoenix Security for your Door Supervision, Event Security, Racecourse Security, Stadium Security, Arena Security, Special Event Security and Training Services. However, the main reason why we feel you should use us is because we provide a service that very often far exceeds the needs and expectations of our customers.

“Our relationship with Phoenix began a few years ago when they provided protection for Dame Kelly Holmes as she started the BUPA Great North Run: since then they have taken on the security management of the 1300 capacity guest hospitality village at the finish and in 2009 took on a section of the race route, providing course management stewards. We have been impressed with the management systems they have in place, their approach to training and the overall service we have enjoyed.’

Charlie Mussett, Finish Director, BUPA Great North Run

“Our previous security providers delivered poor standards, poor service levels and unreliable staff who didn’t turn up. Phoenix Security are totally different in that their staff are highly professional and totally reliable. From one to one contact including incident reporting to more area manager visits we’ve found Phoenix Security to be an excellent company with extremely professional staff.”

Mr Kevin Walker, Area manager, Stonegate Pub Company

“Peterlee Town Council have worked with Phoenix Security now for over four years. They provide support for our under 18 youth events and play an important part in making sure they run smoothly and without any problems. I could highly recommend them to you for youth events, the staff are always friendly and have an excellent rapport with the young people which I personally think is extremely important to a successful event.”

Kay Tweddle, Deputy Town Clerk Peterlee Town Council

“I contacted Phoenix Security as I needed some extra manpower for an upcoming event. Within hours I had sat down with two representatives and arranged the cover I needed. A very well turned out and professional company that supplied some top notch operators for my event. I was very impressed by the high level of training the operators had and the way they conducted themselves in front of some very high profile guests. I would recommend Phoenix Security to cover all of your security needs and would be more than happy to use them again.”

Mark Fox, Deputy Head of Security, Northumberland Estates, Alnwick Castle

“At Jury’s Inn Newcastle, our primary goal is to provide an outstanding guests experience in comfortable surroundings. Phoenix Security provides exemplary customer service that mirrors our own high standards. We selected Phoenix Security as a Preferred Vendor based upon the company’s commitment to service, quality and fair pricing as well as the integrity of the company’s management team. I have found Phoenix Security to be a very customer focused company, both in their dealings with us and our third party customers. The front line staff are proactive, well presented and very helpful. We have a very proactive partnership approach with Phoenix Security with regular two-way feedback. ”

Gary Taylor, General Manager, Jury’s Inn, Newcastle

“Since taking over the store, Phoenix have been a big part of the increase in popularity of the store, and our door personnel have been an essential part of our team in terms of serving and looking after our customers effectively. I have no doubt that without them I would not have been granted a 24/7 license so I have a lot to thank them for. William and his team are extremely professional, communicate effectively with me and react quickly to issues that may give cause to increasing/decreasing security in the store. They also work well with my managers and crew and are a comforting sight when they come on shift.”

John Kiely, New Franchisee for McDonald’s Cross Cheaping, Coventry

“When we started investigating venue security we had specific ideas about how we, at Newcastle Theatre Royal, wanted to support our audiences and staff. It was an unknown area for us to be entering and our requirements were pretty bespoke. We needed a company who would go along with our aims and objectives and deliver exceptional levels of customer service 100% of the time. We found that Phoenix Security could do all this and more – they fitted in straightaway and our Staff enjoyed working with them all. I am very happy with the service they provide and am delighted to be working alongside them.”

Dawn Taylor, Director of Operations at Newcastle Theatre Royal

latest News

04/07/2016

Acquisition Announcement

It gives Phoenix Security great pleasure to announce the acquisition of Level 1 Security Chesterfield.…

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28/06/2016

Licence Conditions

SIA licences are issued subject to certain conditions, which you must abide by.…

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Nationwide Coverage

Although we are based in Newcastle upon Tyne, we now have national coverage. Our management infrastructure allows us to slowly but surely expand our expertise into towns and cities that we don’t already have a presence in.

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Challenge 21-25

Challenge 25 is a retailing strategy that encourages anyone who is over 18 but looks under 25 to carry acceptable ID (a card bearing the PASS hologram, a photographic driving license or a passport) if they wish to buy alcohol.

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Phoenix Eye

CCTV, Manned Guarding and security and protection for your premises are just some of the things Phoenix Eye can now help you with

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Education and Training Services

Security and safety training is now available, allowing you and your staff the ability to deal with a wide variety of issues

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