NewsJanuary 70

Phoenix Staff awarded Certificate of Excellence


Two members of Phoenix Security, who work in Newcastle and surround areas awarded the Phoenix Certificate of Excellence

Frank Smith and Raphael Hermann, who both work for Phoenix Security in our venues in Newcastle and the surrounding areas have both been recognised for excellent service within our industry.

Both males went to the aid of a female customer, who was being physically assaulted by several males outside a venue, and moved the group of males away.

To recognise this outstanding level of service and customer care, both Door Supervisors were awarded with a Phoenix Security Certificate of Excellence, as well as a Phoenix Security pin badge.

Top photograph
Frank Smith receiving his certificate from North Tyne Area Manager Joe Prudhoe.

Bottom photograph
Raphael Hermann receiving his certificate from North Tyne Area Manager Joe Prudhoe.

Joining forces with Northumbria Police to care for Vulnerable People


Phoenix Security staff join forces with Northumbria Police for training

Phoenix Security Door supervisors across Newcastles clubs and bars are the first to take part in specialised training as part of a ground breaking initiative to ensure they can identify vulnerable people and know what steps to take to help protect them.

Police Officers will receive part of the same training to broaden their current knowledge and to help with partnership working.

The training, believed to be the first in the country, will enable door staff to support police in taking an active role in ensuring the safety of the public. It is the first step in a series of new measures that will help protect vulnerable people. It will also include improved awareness training for police officers to identify vulnerable people and ensure their safety.

Revellers who are refused entry to bars or clubs or are asked to leave can end up wandering the streets, cut off from their friends and with no means of getting home.

The training will give door staff options on the safest ways of helping people, based on their assessment. Improving awareness training will similarly help officers to look after people in the citys thriving night time crowds.

Northumbria Police and Crime Commissioner Vera Baird has worked closely with Northumbria Police Chief Superintendent Gary Calvert and Safe Newcastle to design and shape the training.

Door supervisors and police officers will concentrate on assessing triggers of vulnerability which can include the amount of alcohol someone has consumed, their age, whether they are on their own or have lost contact with their friends. The surrounding environment and weather conditions will also be considered.

The training started this week with Phoenix Security, and our staff will be the first in the country to undertake this important training.

Police & Crime Commissioner for Northumbria, Vera Baird, will be joining door supervisors on one of the training sessions to help to make sure that it works as a practical course, which she then wants to roll out to other parts of Northumbria where there are night-time issues.

She has spoken to the Home Secretary and is hopeful that it may ultimately be a compulsory part of Security Industry Authority (SIA) approved door staff training nationwide.
Police & Crime Commissioner Vera Baird said: Doing everything we can to protect vulnerable people is one of my priorities. Its really important for people to be able to come into the city to socialise and know they are in a safe environment.
This partnership is the first of its kind and is a leading example of what can be achieved when agencies work together on key issues. I am proud of this work and hope to see it work here and then go further.

People dont often realise when they are vulnerable and can get into situations through no fault of their own. We have a duty to look after them, whatever the circumstance.

Newcastle Chief Superintendent Gary Calvert has responsibility for the city centre. He said: Newcastle has a vibrant and busy night life. We want people to be able to come here, enjoy a night out and get home safely.

This new initiative strengthens our work in Newcastle with the licensees and Safe Newcastle.

Its really important for everyone to understand how someone becomes vulnerable and what action can be taken immediately to reduce any risk of harm.

Door security staff are also on the front line with police officers and can spot people who are at risk. Their contribution to this scheme is invaluable.

Phoenix Security Managing Director Steve Howe said: We are delighted to be involved in this unique scheme for door staff - the first of its kind in the country.

Door staff have many roles and this is one of the most important. Long gone are the days when door staff were seen as just bouncers. Our staff are highly trained to spot any issues or potential problems and this training means they can help officers protect vulnerable people.

If someone has had too much to drink, has become lost from their friends, has no way of getting home there will be help available and our staff will know how to access it.

The scheme has also been welcomed by Tyneside Rape Crisis Centre.

Dawn Bowman, Development Worker, Rape Crisis Tyneside and Northumberland, said: For too long predatory men have targeted vulnerable women in Newcastle, this scheme is another step toward the community as a whole taking responsibility to safeguard vulnerable people.

We will continue to work with the Police and Crime Commissioner, Vera Baird QC on this initiative as we are interested in how the scheme advances and keen to have an input in future developments.

Chair of Safe Newcastle, Cllr Linda Hobson, said Newcastle is a very popular city for a night out but we also want it to retain its reputation for being a safe city.

With taxi marshalls, street pastors and police officers patrolling the streets, I welcome this latest training scheme as a further way of helping those who become vulnerable either through alcohol or becoming separated from their friends.

We all have a duty to look out for each other and trained door supervisors in particular are in an ideal position to intervene in a positive way to help the public.

Check out the news story by following the link below

Phoenix Security Area Manager - Yorkshire


Phoenix Security are currently recruiting an Area Manager to cover Yorkshire.

Phoenix Security are seeking a full time Area Manager for Yorkshire.

Experience is essential, but more importantly you will have common sense, a can do attitude and the ability to manage a busy workload and be smart.

Some duties include; weekly rostering, risk assessments, visiting venues on a daily basis, dealing with venue/site managers, employee interviews, audits and occasionally covering staff for events all while maintaining our professional image.

You must hold a full driving licence and own your own vehicle, as well as an SIA licence, and proven experience in a similar field.

Hours are: Mon 9-5, Fri/Sat & Sun Evenings.
Generous salary package, including mileage/car allowance, mobile phone and an Ipad.

Initial Salary - 26000.00

To apply send a covering letter with your CV to [email protected] Please quote ref: YORKSHIRE AREA MANAGER in the subject field.

Phoenix Staff awarded Certificate of Excellence


Two members of Phoenix Security were awarded certificates to commend their excellence.

Phoenix Security employees Ron Smalbil and John Metcalf, who both work at Triplekirks in Aberdeen, were each awarded the Phoenix Security Certificate of Excellence to recognise outstanding performance in their roles as Door Supervisors.

Top Photo: Ron Smalbil being presented his certificate by Phoenix Security Area Supervisor Ryan Gough.
Second Photo: John Metcalf being presented his certificate by Phoenix Security Area Supervisor Ryan Gough.

Nationwide Coverage

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Challenge 21-25

Challenge 25 is a retailing strategy that encourages anyone who is over 18 but looks under 25 to carry acceptable ID (a card bearing the PASS hologram, a photographic driving license or a passport) if they wish to buy alcohol.

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Phoenix Eye

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Education and Training Services

Security and safety training is now available, allowing you and your staff the ability to deal with a wide variety of issues

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