Taxi Marshalling

Phoenix Security have been providing taxi Marshals in towns and cities and have proven to be extremely effective in reducing illegal ‘pick ups’, controlling taxi queues and improving the safety of vulnerable persons.

Our Taxi Marshals have excellent communication skills, a good knowledge of the relevant law, communications skills and conflict management. Confrontation can occur when private hire drivers operate illegally by touting for business, stop to pick up fairs in ‘no stopping’ areas, cause obstructions or operate without a valid licence. It is the responsibility of the Taxi Marshals to prevent such activity and report offenders so that legal action may be brought against them.

Confrontation may also occur when individuals or groups of people behave in an unsociable manner in taxi queues. This type of behaviour has to be defused quickly in order to prevent violence and public disorder. Such disorder in a taxi queue can result in anything from physical assault to a road traffic accident if not controlled.

Phoenix can provide Taxi Marshals with head cams, which has proven to be an extremely effective deterrent in confrontational situations. It has also proven to be an effective way to gather evidence during incidents. This video evidence can assist both the police and local authorities in making successful prosecutions against offenders.

It is vital that Taxi Marshals work closely with the police, local authorities, taxi drivers and local residents in order to ensure the efficient running of the operation. There must be excellent communication via a radio network to a CCTV control room as Taxi Marshals are the ‘eyes and ears’ of the Police and can play a vital role in the reduction of crime.

What we do

  • Control taxi queues preventing disorder and reducing the risk of road traffic accidents
  • Prevent illegal private hire activity
  • Protect vulnerable persons and ensure their safety
  • Observe any criminal activity including street crime and report to CCTV Control, Police and the Local Authority
  • Head cams can be provided where needed.

How we do it

One of the Management team will carry out a risk assessment to define the the exact service the client requires, so that an efficient Taxi Marshal Operation plan can be created. Once the customer confirms their wish to employ our services, we deploy your specific fully trained Taxi Marshal team.

Nationwide Coverage

Although we are based in Newcastle upon Tyne, we now have national coverage. Our management infrastructure allows us to slowly but surely expand our expertise into towns and cities that we don’t already have a presence in.

Find out more »

Challenge 21-25

Challenge 25 is a retailing strategy that encourages anyone who is over 18 but looks under 25 to carry acceptable ID (a card bearing the PASS hologram, a photographic driving license or a passport) if they wish to buy alcohol.

Find out more »

Phoenix Eye

CCTV, Manned Guarding and security and protection for your premises are just some of the things Phoenix Eye can now help you with

Find out more »

Education and Training Services

Security and safety training is now available, allowing you and your staff the ability to deal with a wide variety of issues

Find out more »